Email on the Job: How to Make It Work for You

Abstract: Email has become the main communication mode in the workplace for many deaf and hard of hearing employees, even more so during the COVID-19 pandemic. This communication evolution poses an interesting dilemma: how to ensure that emails are used in the most cost-efficient and time-efficient ways without creating misunderstandings, miscommunication, and/or mistakes, even if one is fluent in written English. Common challenges, and solutions, are examined through real-life email case studies and activities designed for optimal email usage at work.

Summary: By requiring staff to participate in training to improve email writing, Capital One estimated a savings equivalent to 11 workdays per employee per year. Poorly written emails can have severe consequences in the workplace and elsewhere.

Email has become the main communication mode in the workplace for many deaf and hard of hearing employees, even more so during the COVID-19 pandemic. This communication evolution poses an interesting dilemma: how to ensure that emails are used in the most cost-efficient and time-efficient ways without creating misunderstandings, miscommunication, and/or mistakes, even if one is fluent in written English.

Common challenges, such as length, appropriateness, clarity, and wording, are examined through real-life email case studies and activities. Strategies for individuals who may not be comfortable with written communications are also discussed. Other topics include tone, length, word choices, subject headings, and more. Participants will learn specific strategies, engage in hands-on practice, and identify resources.

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